Terms and Conditions

Payment Terms

Payment Terms are, full payment in advance. We do not accept Purchase Orders.

Credit Card

We accept payments by Credit Cards through PayPal or  Stripe. There is a limit to the amount we can accept via these methods.

The limit is:

            – USD750 for payments through PayPal
            – USD1500 for payments through Stripe.

Direct Bank Transfer

With our multi currency account, we can accept local incoming bank transfers from selected countries. The benefit of this would be a low bank transfer charge, since it is done locally. At present, you would be able to do a local bank transfer, in the following countries.

• Singapore SGD
• United States USD
• Canada CAD
• Australia AUD
• Euro EUR
• United Kingdom GBP

Appropriate Payment instructions would be available after the order has been made.

If your country is not in the list above, you can still do a low cost bank transfer, through Transfer Wise. Contact Us for details on how to make payments, before placing your order.

Cheque

We only accept Cheques and Money Orders that can be drawn in Singapore banks only. All other forms would incur additional charges and delays due to bank processing procedures.

Order Cancellations

You can check on your order status anytime by signing in and clicking on the link which says “My Account”.

Your order can be in any one of the following states:

• Pending – still in queue
• Processing
• Shipped

You can cancel the order while it is in the “Pending” state. Full refund would be done.

If you cancel the order when it is in the “Processing” state, refund amount depends on when the cancellation is done, after the order has been placed. We reserve the rights to decide on the refund amount in such situations.

Orders are usually shipped within 2 days after order placement. You can’t cancel orders once it is “Shipped”. You have to  receive it first, and then re-ship it back to us, at your own cost.

Once we receive the returned products, we will only refund the amount paid for the goods. Shipping charges are non-refundable.

Amount refunded would depend on the condition we receive the return products in.

Returns

We only accept returns if:

1. The item is damaged upon receipt
2. The wrong item or quantity was shipped
3. Your request for order cancelation came after the order was shipped

1a. You are required to inspect the package upon receipt and reject them if found to be damaged. We would need photographs of the damage for insurance purposes.

1b. Depending on the outcome of the investigation, we may re-ship the order or refund the amount paid for the goods, without you having to return the item.

1c. Shipping charges paid for the initial delivery are non-refundable.

2a. If the wrong item or quantity was shipped, you must inform us within 24 hours. You can do this through the Contact Us Form.

2b. If a wrong item was shipped, send it back and we will replace it with the correct one. You will have to re-ship the item back to us at your own cost first.

2c. If the wrong quantity was sent by our mistake, we will ship the additional amount at our cost.

2d. If the wrong quantity was ordered due to some mis-interpretations on our store! Contact Us First.

3a. If the return is due to a request for cancelation, take photos of the condition the order was received in, before re-shiping it back to us.

Refunds

• We only refund the product value of the Invoice
• Shipping charges are non refundable
• Do Contact Us if you have any concerns on this

 

Shipping

All our deliveries require someone to be present to receive and sign for the goods. We do not ship to P.O. Boxes. We cannot be held responsible for non receipt of orders sent to hotels or companies, where the recipient is not the person who placed the order. We cannot be held responsible for failed deliveries because there is no one around to sign for them.

Failed deliveries are usually either returned to sender (us) or disposed off by the courier. Steps taken to re-deliver the item and/or how long an item is kept before being returned to sender or disposed, varies by country.

If the item is returned to us, you would have to pay the additional shipping charges to have it resent back to you. If the item is disposed, you would have to place a new order.

Duties and Taxes

International customers must pay applicable duties and taxes which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of these charges. Please contact your local government for specific details on Duties and Taxes and/or additional custom charges.

When placing an order, the total order amount only covers  the paymnent of the goods and shipping charges. It does not cover duties and taxes which may be imposed by law, in the impoorting country.  

By completing your order, you agree to pay all applicable fees. If you refuse and return your order, we will only refund the amount paid for the goods. We do not refund shipping charges or fees paid as taxes in your country.

Copyrights

All products, services, photographs, web pages and other items displayed on our entire site are the property of the respective owners. By purchasing these products or services, you agree to use them only in the manner agreed upon and not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of this site, its products, its services and its trademarks. Doing so, infringes the rights of the respective owners and action would be taken against those that do.