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Frequently Asked Questions

What Payment Methods Do You Accept?

We accept a variety of secure payment methods for both local and international customers:

  • Credit Cards & Debit Cards – Visa, Mastercard, American Express, and other major cards processed securely through Stripe.
  • Wise Transfer – Direct bank transfers at local exchange rates through Wise, helping international customers avoid excessive banking fees.
  • PayNow (Singapore) – Fast and convenient payments for Singapore customers.
What is Wise Transfer?

Wise (formerly TransferWise) is an international money transfer service that lets you send money to other countries at much lower fees than traditional banks. Instead of using expensive international wire transfers, Wise uses local banking networks to make transfers faster, more affordable, and transparent.

For customers paying in USD, Wise can convert your local currency using the real mid-market exchange rate with low, upfront fees.

How do I use Transfer Wise to send money?

Using Wise is simple:

  1. Create a free Wise account at https://wise.com.
  2. Verify your identity by providing your legal name, date of birth, address, and a government-issued photo ID (such as a passport or driver’s licence). This is required to comply with financial regulations.
  3. Initiate your transfer by entering the bank details we provide.
  4. Fund your transfer using your preferred payment method, such as:
    • Bank Transfer
    • Debit Card
    • Credit Card
    • PayNow (where available)
  5. Wise will convert your money (if required) and send it to our account.
Why should I use Wise to Transfer Funds?

Below are some of the reasons:

  • Lower transfer fees than many traditional banks
  • Competitive exchange rates with no hidden mark-ups
  • Fast and secure international transfers
  • Ability to pay using local bank transfers in many countries
  • Trusted by millions of customers worldwide

Tip: If you would like to use one of our local Wise bank accounts (GBP, EUR, CAD, AUD, SGD, etc.) to reduce transfer fees, please contact us before making payment. We’ll provide the appropriate local bank details and payment instructions.

Do You Ship Internationally?

Yes. We ship glow in the dark and UV reactive products internationally to many countries worldwide. Shipping times, price and availability may vary by location.

How long does shipping take?

Shipping times vary depending on stock availability, location, customs clearance, and courier services selected during checkout.

Average shipping time by courier is within 7 working days.