Privacy Policy

This Privacy Policy explains how Pete's Luminous Creations ("we", "our", "us") collects, uses, stores and protects your personal information when you visit or make a purchase from darkniteglow.com.

Pete's Luminous Creations is a registered business in Singapore.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect information that you voluntarily provide, including:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Company name (where applicable)
• Order history
• Messages submitted through our contact forms

When you browse our website, we may also collect certain technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website

This information is collected primarily through Google Analytics.

We use your information to:

• Process and fulfil your orders
• Arrange shipment of purchased products
• Respond to enquiries and customer support requests
• Send order confirmations and shipping updates
• Improve our products and website
• Detect fraudulent transactions
• Comply with legal obligations

Visitors may voluntarily subscribe to our newsletter or marketing mailing list.

We only send marketing emails to customers who have chosen to subscribe.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

We do not store your credit or debit card information.

Payments are securely processed by trusted third-party payment providers, including:

• Stripe (credit and debit card payments)
• Wise (bank transfer payments)

Payment information is handled directly by these providers in accordance with their own privacy and security policies.

We respect your privacy.

We do not sell, rent or trade your personal information to third parties.

Your information may only be shared when necessary to:

• Deliver your orders through shipping providers
• Process payments
• Comply with legal obligations
• Protect our legal rights

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Disclosure
• Alteration
• Loss
• Misuse

While we strive to protect your information, no method of transmission over the Internet can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Complete your order
• Meet accounting and taxation requirements
• Resolve disputes
• Comply with applicable laws

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember shopping cart contents
• Maintain user sessions
• Analyse website traffic
• Improve website performance

For more information, please refer to our Cookie Policy.

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion where legally permitted
• Withdraw marketing consent

Please contact us if you wish to exercise these rights.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

If you have any questions regarding this Privacy Policy, please contact us through the Contact Us page on this website.