Shipping Information

We ship our products worldwide using trusted courier services. Please read the information below before placing your order to understand delivery procedures, customs charges, and shipping responsibilities.

Delivery Requirements

Someone Must Be Available to Receive Your Order

All deliveries require a recipient to be present to receive and sign for the parcel.

For successful delivery:

  • A valid residential or business address must be provided.
  • We do not ship to P.O. Boxes.
  • Someone must be available during the courier's delivery attempt.
  • Please ensure your shipping address and contact details are accurate.
Hotel & Company Deliveries

If you request delivery to a hotel, office, warehouse, or other commercial location, please note that the parcel may be accepted by reception or another authorised person.

DarkniteGlow cannot be responsible for parcels that are signed for by someone other than the purchaser at these locations.

Failed Deliveries

If delivery cannot be completed because:

  • Nobody is available to receive the parcel
  • The address provided is incorrect or incomplete
  • Delivery is refused
  • The courier cannot contact the recipient

the courier may:

  • attempt another delivery,
  • hold the parcel for collection,
  • return it to us, or
  • dispose of it,

depending on the courier's policies and local regulations.

If the parcel is returned to us, additional shipping charges will apply before it can be shipped again.

If the parcel is destroyed or disposed of by the courier, a replacement order will need to be placed.

Customs, Duties & Taxes

International Orders

Orders shipped outside Singapore may be subject to:

  • Import Duties
  • VAT/GST
  • Customs Clearance Fees
  • Local Taxes

These charges are determined by your country's customs authorities and are not included in the product price or shipping charges shown during checkout.

We have no control over these fees and cannot estimate their amount.

Please contact your local customs office before ordering if you are unsure about applicable import charges.

Refused Shipments

If an international shipment is refused because duties, taxes, or customs fees are not paid:

  • There would be no refunds.
  • Original shipping charges are non-refundable.
  • Any return shipping costs, customs charges, or courier fees incurred will be deducted from the refund where applicable.

Important Notes

Please note:

  • Shipping times are estimates and are not guaranteed.
  • Delays caused by customs inspections, weather, courier issues, or public holidays are beyond our control.
  • Once your parcel has been handed to the courier, delivery is managed by the shipping carrier.
  • We recommend tracking your shipment regularly using the tracking information provided.