Payment & Returns

Everything you need to know about payment methods, order processing, cancellations, returns and refunds before placing your order.

Section 1 - Payment Terms

💳 Payment Terms

 

  • Full payment is required before an order is processed.
  • We do not accept Purchase Orders (POs).
  • Prices are shown in the selected currency where applicable.
  • Orders are only confirmed after payment has been successfully received.

Accepted Payment Methods

Credit & Debit Cards (Stripe)

Visa, Mastercard and other supported cards.

Maximum payment:
USD 1,500

PayPal

Available for customers who prefer this payment method.

Maximum payment:
USD 750

PayNow

PayNow is available for customers in Singapore.

Payment is made in SGD using the PayNow QR code provided during checkout.

Direct Bank Transfer (WISE)

Available through our multi-currency bank account.

Payment instructions are provided after your order is placed.

If your country is not listed, please contact us. We can often arrange an international bank transfer using a low-cost payment service.

Cryptocurrency

We accept the following cryptocurrencies:

  • Bitcoin (BTC)
  • Tether (USDT)
  • USD Coin (USDC)

Cryptocurrency payment instructions are provided during checkout.

Orders paid by cryptocurrency will be processed after the payment has been received and confirmed.

Section 2 - Order Processing

"
Usually 1–2 business days

Pending

Awaiting payment or confirmation.

Your order has been received but payment may still be awaiting confirmation. Once payment is confirmed, the order will move to Processing.

If you need to cancel your order, please refer to our Order Cancellation policy. Cancellation charges may apply after the first hour.

"
Usually 3–5 business days

Processing

Your order is being prepared.

Payment has been confirmed and we are preparing your order for dispatch. This may include checking the products, packing the order and arranging shipping.

Once your order has been dispatched, the status will change to Shipped and tracking information will be provided where available.

Cancellation requests at this stage may incur processing and restocking charges.

"
Delivery time depends on destination and shipping method

Shipped

Your parcel has been dispatched.

Your order has been handed over to the shipping carrier and is on its way to you. Where available, tracking information will be provided by email.

Once an order has been shipped, it cannot be cancelled. If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can assist you.

For delivery times, please refer to the shipping information provided at checkout.

Section 3 - Order Cancellations

Pending

Orders may be cancelled within 1 hour of being placed for a full refund.

After 1 hour, an order may still show as Pending, but it may already have entered our processing queue. Cancellation requests received after this time may be subject to:

  • $10 administration fee
  • 5% service fee

Any applicable fees will be deducted from the refund.

Processing

Once an order has entered the Processing stage, cancellation may no longer be possible without costs being incurred.

If we are able to cancel the order, the refund will be subject to:

  • $10 administration fee
  • 30% processing and restocking fee

These charges cover processing, order preparation, packing and restocking costs already incurred.

Shipped

Once an order has been shipped, it cannot be cancelled.

If you no longer require the order, please contact us before taking any further action. Returns are not accepted simply because you changed your mind or ordered the wrong item.

Returns or refunds may be considered where the product arrives damaged or where we have sent the wrong item.

Section 4 - Returns

✅ Products arrive damaged

  • Inspect your parcel immediately upon arrival.
  • If the package is visibly damaged, notify the courier where possible.
  • Take clear photographs of both the packaging and damaged goods.
  • Contact us as soon as possible.

Depending on the circumstances, we may offer a replacement or refund.

✅ Incorrect Items

Please notify us within 24 hours of receiving your order.

If we shipped the wrong item:

  • Return the incorrect product.
  • We will send the correct item once received.

If we shipped the wrong quantity:

  • Missing items will be sent at our expense.

✅ Customer Errors

If you ordered the wrong product, selected the wrong quantity, or simply changed your mind after placing your order, we do not offer refunds or exchanges.

Please check your order carefully before completing your purchase.

Section 5 - Refund Policy

Refund Information

Refunds are only provided in the following circumstances:

  • The wrong item was sent.
  • The product arrived damaged.

Please note:

  • If you ordered the wrong item or later changed your mind, we do not offer refunds or exchanges.
  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer's responsibility unless the wrong item was sent or the product arrived damaged.
  • Any approved refund will be made using the original payment method whenever possible.

All refund requests are subject to verification and approval.

Section 6 - Important Information

Product Colours

 

Actual colours may vary slightly due to monitor settings.

Shipping Restrictions

 

Certain products, including some paints and chemicals, may have shipping restrictions depending on destination.

Custom Orders

 

Custom manufactured items cannot usually be cancelled or returned once production has started unless defective.

Need Assistance?

 

If you are unsure about payment methods, shipping options or your order, please contact us before placing your order.

Our team will be happy to help.