Payment & Returns
Everything you need to know about payment methods, order processing, cancellations, returns and refunds before placing your order.
Section 1 - Payment Terms
💳 Payment Terms
- Full payment is required before an order is processed.
- We do not accept Purchase Orders (POs).
- Prices are shown in the selected currency where applicable.
- Orders are only confirmed after payment has been successfully received.
Accepted Payment Methods
Credit & Debit Cards (Stripe)
Visa, Mastercard and other supported cards.
Maximum payment:
USD 1,500
Direct Bank Transfer (WISE)
Available through our multi-currency bank account.
Payment instructions are provided after your order is placed.
If your country is not listed, please contact us. We can often arrange an international bank transfer using a low-cost payment service.
Section 2 - Order Processing
Order Status
Your order can be viewed anytime from My Account Shop Page.
Orders normally progress through these stages:
Pending
Awaiting payment or confirmation.
Processing
Your order is being prepared.
Shipped
Your parcel has been dispatched.
Section 3 - Order Cancellations
Pending
Orders may be cancelled while the status is Pending.
A full refund will be issued.
Processing
Cancellation requests received after processing has begun may incur costs.
Any refund will depend on the work already completed.
Shipped
Orders cannot be cancelled once they have been shipped.
If you no longer require the order, please contact us first before returning it.
Return shipping costs are the responsibility of the customer.
Section 4 - Returns
✅ Products arrive damaged
- Inspect your parcel immediately upon arrival.
- If the package is visibly damaged, notify the courier where possible.
- Take clear photographs of both the packaging and damaged goods.
- Contact us as soon as possible.
Depending on the circumstances, we may offer a replacement or refund.
✅ Incorrect Items
Please notify us within 24 hours of receiving your order.
If we shipped the wrong item:
- Return the incorrect product.
- We will send the correct item once received.
If we shipped the wrong quantity:
- Missing items will be sent at our expense.
✅ Customer Errors
If the incorrect product or quantity was ordered by mistake, please contact us before opening or using the products.
We will do our best to assist, although returns may not always be possible.
Section 5 - Refund Policy
Refund Information
Refunds are issued only after returned goods have been inspected.
Please note:
- Product value is refundable where applicable.
- Original shipping charges are non-refundable.
- Return shipping costs are generally the customer's responsibility unless the error was ours.
- Refunds are made using the original payment method whenever possible.
Refund amounts depend on the condition of returned goods.
Section 6 - Important Information
Refund Information
Refunds are issued only after returned goods have been inspected.
Please note:
- Product value is refundable where applicable.
- Original shipping charges are non-refundable.
- Return shipping costs are generally the customer's responsibility unless the error was ours.
- Refunds are made using the original payment method whenever possible.
Refund amounts depend on the condition of returned goods.
Product Colours
Actual colours may vary slightly due to monitor settings.
Shipping Restrictions
Certain products, including some paints and chemicals, may have shipping restrictions depending on destination.
Custom Orders
Custom manufactured items cannot usually be cancelled or returned once production has started unless defective.
Need Assistance?
If you are unsure about payment methods, shipping options or your order, please contact us before placing your order.
Our team will be happy to help.